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RECEIVING INSTRUCTIONS AND DAMAGE CLAIM POLICY
Damages during transit are common when transporting products. However, you can do your part to help prevent it and we will be happy to replace any product DAMAGED DURING SHIPPING AND REFUSED UPON DELIVERY. Call us and we will place a new order for you at no extra charge.
SIMPLY SIGN FOR THE PRODUCT: “DAMAGED AND REFUSED” on the delivery ticket and have driver take back to their terminal.
MANY OF OUR PRODUCTS ARE LARGE, BULKY & MOST TIMES VERY VERY HEAVY. A DELIVERY DRIVER WILL NEED ASSISTANCE OR YOU MAY GET PRODUCT DAMAGE WHILE UNLOADING YOUR PRODUCT! MAKE SURE YOU HAVE ENOUGH MAN POWER TO BRING YOUR PRODUCT INTO YOUR BUILDING. IF YOU ARE NOT SURE OF THE WEIGHT JUST CALL US.
MOST IMPORTANTLY MAKE SURE THE ITEMS WILL FIT THROUGH DOORWAYS, UP STAIRWAYS AND IN ELEVATORS IF NEED BE.
The trucking company is ONLY responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building. Your freight charges billed through the PortablePartitions.COM ONLY cover you to this point. If you request INSIDE DELIVERY (inside the door of your building only, not into your office, up stairs, in elevators etc.), is an additional charge from the trucking company and you are 100% responsible for these charges regardless of the size of your order. You can request inside delivery when you place your order and we will make note on your shipment. Additional charges will apply. (SEE DELIVERY & SHIPPING)
If your shipment is delivered by Federal Express Ground they will bring your shipment inside.
NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT. YOU MUST LOOK AT THE PACKAGE TO SEE IF THERE IS ANY DAMAGE. WE HIGHLY RECOMMEND OPENING EACH PACKAGE AND INSPECT IT FULLY. IF ITEMS ARE FOUND TO HAVE DAMAGE JUST REFUSE THE FREIGHT AND CALL US. We can at that time make a new order for you. Once the driver leaves it is TOO LATE and it becomes YOUR responsibility to file a claim. Call the trucking terminal immediately for instructions.
IF ANY DAMAGE IS FOUND TO THE OUTSIDE PACKAGING IT IS BEST TO OPEN THE PACKAGE AT THAT TIME TO SEE IF THE CONTENTS ARE DAMAGED. IF YOU DON'T OPEN THE PACKAGE YOU MUST NOTE ANY DAMAGES TO THE PACKAGES ON THE BILL OF LADING or RECEIVING SLIP AS FOLLOWS:
"Damage to Package, Contents May be Harmed" and note any obvious damages found, the total number of damaged packages and description of the damage such as “hole in side” , “ trucker would not wait for inspection" & have driver sign all copies and also print his name so you can read it.
PICTURES OF DAMAGE WILL IN MOST CASES HELP WHEN FILING A CLAIM
A. ALL CLAIMS FOR DAMAGED GOODS DURING SHIPPING MUST BE MADE WITH THE TRUCKING COMPANY NOT PortablePartitions.COM. USUALLY WITHIN 14 DAYS OF DELIVERY! THE FREIGHT COMPANIES MAY HAVE DIFFERENT DEADLINES.
B. IF YOU HAVE REFUSED SHIPMENT BECAUSE OF DAMAGES, IMMEDIATELY FAX A COPY OF THE BILL OF LADING NOTING THE DAMAGES AND DRIVER SIGNATURE TO US AT 612-782-5261. The trucking company may take up to two weeks to notify us and you want to get a replacement order going as soon as possible.
C. AFTER SIGNING FOR THE SHIPMENT IT IS YOURS. IF CONCEALED DAMAGE IS FOUND AT A LATER DATE IT BECOMES YOUR RESPONSIBILITY TO FILE THE CLAIM WITH THE CARRIER. A NEW PRODUCT WILL BE SENT TO YOU BUT AT REGULAR PRICES PLUS SHIPPING (BOTH WAYS).
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